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Chief lines of your life

Who pays for the failed tour




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Leave your home country is not so easy, even for a few days. There are many reasons that prevent the departure of our tourists abroad - from passport expired before the disease is ruined you practically the day of departure. But, fortunately, most of the trouble can be avoided, and from random - insure.


Changing the departure time
Three students who have bought cheap trips to Egypt, arrived at the airport, as expected, two hours before the registration and found that their plane for a couple of hours in the air. Tourists are long shaken to its employee's terrestrial services tickets, which bore the later departure time, but to no avail: the departure time charter was changed at the request of the customer's flight, and that he was obliged to promptly notify its customers.

If a traveler missed the plane is not their fault, it is necessary to take a written confirmation from airport services, which will be recorded by the discrepancy between the time indicated on the ticket, and the actual hour of departure. This information will serve as the basis for the presentation of the travel agency claims.


Alas, often in such cases, companies are looking for excuses, saying that we kept the information to your relatives (uttered on an answering machine, a warning was sent by e-mail). It should also have understood that such explanations are untenable: change the time of departure as an essential condition of the contract according to the law is only possible with the consent of both parties and signed by each of them and.

In this case, the agency should send the tourists to their destination the next flight on the same day or the next, as well as compensation for lost holiday time.


An expired passport
A small group of colleagues with their children went on a 10-day vacation in Turkey. With the passage of border control at airplane, one of the tourists was horrified to learn that his passport has expired.

When leaving the country visa-free in such a case. travel agency employee can record the passport data, even under the telephone dictation, without checking the passport. Keep in mind that in this case, the company is not responsible, since checking the authenticity and validity of your documents is not the responsibility of its employees.


Typically, firms interested in the successful rest of his client, yet checking passports, but solely on the goodwill; the law also places responsibility for the validity of the documents on the citizen, and to compensation for the tour company expects costs nothing.


We should not forget about the safety of your documents. The main objective of your trip will be in time to arrive at the place of departure of transport. A heavy bags, suitcases, and your naughty children will add you to trouble. Therefore the safety documentation is better to think in advance. We encourage you to Travel Neck Wallet with RFID Blocking 2 - in - 1 . The bag is made of waterproof fabric and s. It is not large. It is very comfortable to wear on the shoulder or neck. And best of all to wear it under clothing, then no one would guess about its existence, and your documents will always be under your supervision. Handle length is adjustable, so you can make your own pick out the size you want. Bag with zipper and Velcro. It fits several passports and documents and a few cards (there are specially designed pockets), money, phone, and headphones, flashes drive keys (for which there is a special lock). There is also a pocket for identity cards. The most correct will be close and you can not worry about what documents and valuables stolen. With a bag Travel Neck Wallet with RFID Blocking 2 - in - 1 it is simply impossible.


The absence of a power of attorney from the second parent
The wealthy lady with a six-year-old son was leaving for Croatia. A member of the Russian Border Service demanded to present a power of attorney for the child from the other parent. The woman tried to explain that the boy about his father for a long time does not have any details, but the border guard was adamant. As a result, tourists stayed at home.


Of course, it is possible to explain to the border guard that there is such a law and to complain to his superiors, but it is better for the hedging still to issue the document. If for any reason this is not possible, you should take a certificate with the local police that the other parent does not live in the family, and his whereabouts are unknown. We give such securities immediately and work flawlessly.


But remember: if you have not flown to rest due to lack of power of attorney, the travel agency responsible for it does not bear, and does not pay compensation.


Sudden illness
Fifth wedding anniversary the couple decided to celebrate in Italy. Travel bag packed, passport in order. As they say, there were no signs. And the night before departure husband came down with an attack of asthma.

A situation where a tourist can not take advantage of the paid service, in accordance with the law is a unilateral withdrawal from the contract, the customer does not return the money. However, sometimes the travel agency showing a kind of act of goodwill and compensates the traveler of the money, but to do this it is not required.


Only one way out: in the presence of risk factors such as young children, elderly parents or the presence of chronic diseases, should be insured on his own recognizance with an indication in the contract of the above risks (this type of insurance is now widely practiced by travel agencies). In this case, compensation will be paid by the insurance company.


The refusal to issue a visa
The day before departure to Spain tourist reported that he was denied a visa and the trip will not take place. Travel agency drew attention to the hapless traveler to the phrase in the contract: For actions consulates shall not be the liable performer - and refused to compensate for the funds.

Tour companies in one voice say, that they are not liable for the actions of the Embassy. However, there is a tricky thing: if a visa is not included in the contract for the provision of tourist services, the company does not responsible for the refusal of a visa, and the only way to protect yourself is, again, the insurance on his own recognizance.


But if the visa is included in the package of services included in the tour package, the customer has every right to write an application for cancellation of the contract for failure to comply with its obligations and the travel agency to demand repayment of the entire amount of money spent. And the court, guided by the law on the protection of consumers' rights, may take a decision requiring the company to pay the full cost of the client program, despite the incurred actual costs (with the exception of the case where the tourist points to incorrect information about themselves). A phrase in the contract referenced by the company, refusing to pay, the judge is likely deems contrary to the law on consumer rights.