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The purchase of a plane ticket with the help of electronic money has long been a part of everyday service. Especially for those who are forced to travel a lot, but can not spend time buying seats through the usual cash register. Despite the fact that such a system appeared long ago, not everyone could understand this. The question arises amongst the buyers - is it possible to return an electronic ticket and how to do it, if the trip is to be rescheduled. Let's figure it out!
Registration of return of the electronic ticket
First of all, the buyer needs to determine to which category the return of his ticket applies. There are forced and voluntary options. Forced return of the electronic ticket is fully implemented (100% of the cost) and it is conducted in such cases:
- Flight transfer;
- The death of one of the close relatives. This situation is considered a special order and depends on the airline. The exception is the passenger's own death;
- Landing cancellation in the point specified by the preliminary route;
- Disagreement between flights (if a change is planned);
- Change of class or service company.
In other cases, the refund is classified as voluntary, and the ticket price is refunded according to the rules of the airline.
The deadline for refusing the ticket is set by air carriers and is most often:
- 7 days before departure;
- 24 hours before departure;
- 1 hour before departure.
You can issue a refund by simply calling the airline by phone. But the passenger will receive the money in the way in which the initial payment was made. That is, you can not get cash in the event of a return of a ticket paid by a credit card. You can get money for the return of the ticket only at the place of purchase:
- the company that provided services for its acquisition;
- through the Internet service, through which the purchase of an electronic ticket was made.
- in ticket offices;
To return the ticket, the passenger must present a package of documents. Among them: - passport,
- a copy of the information on the circumstances for which he can not fly (certificate of illness, death certificate, etc.);
- If there are receipts of payments, they are also advisable to attach. Please note: if the company doubts the veracity of your words, for example, if there are immediate reasons, it may require original documents to be considered. It is not ruled out that the airline is required to undergo an examination with a doctor who represents her interests for her own conclusion about the health of the passenger. This is the case if the flight is canceled on the basis of the passenger's application for the disease.
Please note: if the company doubts the veracity of your words, for example, if there are immediate reasons, it may require original documents to be considered. It is not ruled out that the airline is required to undergo an examination with a doctor who represents her interests for her own conclusion about the health of the passenger. This is the case if the flight is canceled on the basis of the passenger's application for the disease.
Return tickets to the ticket system immediately after the treatment of a person. It can be done both remotely (by sending scans of papers by mail) and at the company's office. If it is a question of an early return of money and places to the system, the latter option is preferable. Because when you send an e-mail notification, the system needs some time to process it.
Pay attention - the return of seats to the system for further free booking is an operation that the cashier can not later cancel. Sell tickets with the same seats and at the same cost again with a change in circumstances you a number of whether they can.
Refund for a ticket
As for the amount of money that can be compensated for when returning a ticket, it depends on the tariff class.
So completely return the amount spent to buy a seat in the business class and other high-grade tariffs. The exception is business-class tickets sold through special promotions. As for preferential offers, seasonal sales, here in case of voluntary refusal, the funds are returned in part.
Do not return the cost of the ticket purchased at reduced rates, as well as tariffs with limited capabilities. The penalty for the return of such a ticket by a voluntary decision is from 20 to 70% unless otherwise specified in the contract. A part of airlines in such cases keeps 100% of the ticket price.
In addition to the costs of the acquisition of the site itself, there are other payments included in the cost, which are not generally returned to the client. Among them:
- Commission for banking operations;
- Intermediary services of the tour operator;
- Commission fee;
- Payment for making an urgent order.
These services are provided by third parties because the airline is not responsible for them. Such fees are also not refunded to passengers who bought the ticket at the full rate.
The funds can be returned to the customer in the following ways:
- On hands after consideration of the application;
- To the bank account;
- Return to the current account.
About the decision on the choice of a refund option, the company must be notified in writing. Pay special attention to the correctness of the details - you can not undo or redo the operation.
Dates of refund when canceling a ticket
The law establishes that if the client refuses the ticket, they are obliged to return the cost within 7 banking days from the date of the official refusal if the company does not have the opportunity to pay compensation at the time of the request. This period should not be confused with the length of the review of the claim. It is 3 months from the date of treatment. Before making a final decision, the company is not obliged to return the customer payments.
If the ticket was purchased from foreign agents, they are entitled to consider the application from 10 to 60 days.
Who can return an e-ticket?
Despite the fact that you can purchase an electronic ticket for any name, having passport data, only a passenger can receive money for his refund. If the air ticket was paid in cash, the refund shall be made only upon the personal request of the person whose name is indicated in the transportation document or his representative on a notarized power of attorney. Refunds for air tickets paid by bank transfer from a bank account are made to this bank account. It is impossible to get money in cash or on a card.
A ticket prepaid by a plastic card (purchased on specialized Internet sites): upon its return, an official application for return on the same site is filled. You must specify the details of the card with which the initial payment was made. Funds minus penalties will be returned to this card. Usually, when buying a ticket and paying for the card, the client knows that the refund is made within 30 calendar days, as required by law. However, often air carriers transfer money within 7-10 days - to maintain customer loyalty.
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